iOS 12+ / Android 7.0+. HarmonyOS (Hongmeng OS) support may vary.
Clear cache, check SD card permissions, or free up storage space.
Enable "Allow installation from unknown sources" in settings or verify file integrity.
Try switching your network connection or using a download accelerator tool.
Check if your device meets the minimum requirements (e.g., OS version, RAM, etc.).
The APK file may be corrupted—please download it again.
Try lowering graphics quality, reducing frame rate, or closing background apps.
Update your OS, reinstall the game, or check device compatibility.
Common reasons include cheating, third-party top-ups, or leaderboard manipulation.
Try relogging into the game or switching maps.
Make sure you're logged into the correct account (e.g., Google Play/Game Center/linked email).
Switch between Wi-Fi and mobile data, or use a network booster tool.
